Planning & Specifications
Start Here
Do I need artwork to start?
No. A description works. Item type, approximate size, quantity, and deadline are enough to begin.
What’s the fastest way to get this moving?
Clear size, quantity, and timeline—especially if tied to a ceremony, retirement, or event date.
Can you help if we’re unsure what we need?
Yes. Tell us the purpose and use case and we’ll recommend the best product and approach.
Quote Details
What details help you quote accurately?
Item type, size, quantity, deadline, and any required unit identifiers.
Is there a minimum order?
Minimums vary by product. We’ll confirm once we know what you’re making.
Can you quote multiple options?
Yes. Finishes, materials, or variants can be quoted side-by-side.
Artwork Basics
What file types work best?
Vector files are ideal, but high-resolution images or reference photos work too.
Can you clean up or rebuild artwork?
Often, yes. We can refine rough or low-resolution art into production-ready files.
Can you match an existing design?
Usually. Share a reference and tell us what must stay the same and what must change.
Choosing a Product
What’s best for duty gear?
Patches for carriers and bags, badges or sew-on items for uniforms, coins and pins for recognition.
Do you offer subdued options?
Yes. Low-visibility and duty-friendly designs are common requests.
How do we keep details readable?
Size and process matter. We’ll recommend what keeps text and symbols clear.
Design & Decisions
Proofing
What should I check on the proof?
Spelling, dates, ranks, unit identifiers, and layout.
Can changes be made?
Yes. Proofing is the time to adjust before production begins.
When does production start?
After final proof approval.
Finishes
What finishes are most common?
Antique and subdued finishes are popular for clarity and durability.
Do finishes affect visibility?
Yes. We’ll recommend finishes that match your environment and use.
Can finishes match previous orders?
Often yes—reference photos help ensure continuity.
Patches
Embroidered, woven, or PVC?
Each has strengths. We’ll recommend based on detail level and use.
Which backing is best?
Hook-and-loop for gear, sew-on for uniforms.
Can patches be subdued?
Yes. Subdued colorways are very common.
Coins
What upgrades are popular?
Edge text, numbering, 3D relief, and cutouts.
Can we do limited variants?
Yes—great for leadership or special recognition.
How do we keep small text readable?
Proper sizing and layout—something we’ll guide you on.
Delivery & Continuity
Timelines
How long does production take?
Depends on product and complexity. Share your deadline and we’ll confirm feasibility.
What causes delays?
Missing specs, unclear art, and slow approvals.
Can you plan backward from an event date?
Yes. We’ll help set a safe timeline.
Rush Orders
Do you offer rush?
Sometimes. Clear specs and quick approvals help.
What info helps with rush requests?
Non-negotiable dates and quantities.
Can part of an order ship early?
In some cases, yes.
Shipping
Can you ship to departments or bases?
Yes. Provide correct receiving details.
Multiple addresses?
Often possible—mention it early.
What if something arrives damaged?
Contact us immediately with photos.
Reorders
Can we reorder later?
Yes. Keeping specs consistent makes it easy.
Can reorders include personalization?
Often yes—mention names, ranks, or numbering early.
Can we create standard and special editions?
Yes. Many units do this for awards and leadership.